Privacy Notice

Who operates the Hub

The MAWA Free Support Hub is operated by MENOPAUSE AT WORK AFRICA LTD, company number 17424821, whose registered office is 20 Wenlock Road, London, England, N1 7GU. MENOPAUSE AT WORK AFRICA LTD is the controller of the personal information described in this notice. You can contact us about privacy or exercise your data-protection rights at support@menopauseafrica.app.

Menopause@Work Africa is the public-facing product and trading name of MENOPAUSE AT WORK AFRICA LTD.

What the Hub does

It offers a short conversation with a limited version of Ada, two free guides, a way to introduce MAWA to an employer without naming yourself, and information for employers.

The essential session cookie

When you start a conversation we set one first-party cookie containing a random opaque token. It carries no name, email address or health information. The cookie and the matching server record expire after 7 days. The cookie exists so the five-message limit can be enforced on the server. We do not use device fingerprinting.

The session record we hold

On the server we hold a one-way hash of the token, the number of messages you have sent, the session status, the times it was created and expires, and the version of the terms you agreed to. There is no transcript field, no symptom field, no name, email, employer, IP address, user agent or fingerprint in that record.

Your conversation with Ada

The transcript shown on screen is kept in your browser tab only, using sessionStorage. It normally disappears when you close the tab, and you can clear it yourself at any time. Your message and the recent part of the conversation are sent to our AI processor to generate a reply. We do not store the transcript in the MAWA database and we do not write your questions or Ada's replies to application logs.

The limits of that statement: our hosting and security infrastructure keeps ordinary technical logs, such as error codes and request identifiers, and our AI processor receives your message in order to answer it. Processor details, retention and international transfers are to be completed before launch.

Introducing MAWA to an employer

If you make an anonymous introduction, we store what you tell us about the organisation and nothing about you. If you choose to give your own email address so that we can update you, it is stored in a separate record with the wording you agreed to and the time you agreed. It is never included in anything employer-facing.

Mailing list

Joining the mailing list is entirely optional and never required for a download. The consent box is always unchecked, is separate from every other consent, and you can withdraw it at any time using the link in any email.

Analytics

We count a fixed list of product events, such as a page being viewed or a guide being downloaded, as daily totals only. No session token, cookie value, IP address, user agent, referrer, form field, email address, organisation name, chat message or Ada reply is stored with those counts. There are no advertising pixels, no session replay and no heatmaps.

How long information is kept

• Anonymous Ada session record: 7 days from creation, then removed by scheduled deletion within 24 hours of expiry.
• Ada conversation transcript: never stored in the MAWA database. It is held temporarily in the current browser tab and removed when the tab ends, when you clear it or when you use the quick exit control.
• Employer introductions: 12 months, then deleted or anonymised unless the introduction becomes an active employer relationship.
• Optional supporter email: no more than 12 months, or earlier if you ask us to delete it.
• Employer enquiry: 12 months from the last meaningful contact, unless a business relationship begins.
• Active mailing list subscription: until you withdraw consent, or after 24 months without engagement.
• If you unsubscribe, we delete the active marketing record and keep only the minimum suppression information needed to prevent accidental future contact.
• Aggregate resource and conversion counts may be kept. They contain no free text, health information, cookie value or person-level identifier.
• Failed or invalid form submissions are not retained, apart from non-identifying technical security or error information.

Processors and international transfers

The Hub database is hosted in Ireland (eu-west-1). Your Ada messages are passed through our hosting provider's AI gateway to Google's Gemini model in order to generate a reply.

The Hub is intended for people in Nigeria, Kenya, South Africa, Ghana and the United Kingdom. Those are the countries where people may access the Hub. They are not a statement of where information is handled. The countries where our processors actually handle information are the database region named above, together with the application runtime, the Lovable AI gateway and the Google Gemini model.

The processing locations and retention periods of the application runtime, the Lovable AI gateway and the Google Gemini model remain subject to written confirmation from those providers, and this section will name them before launch. We do not claim that all information stays in the United Kingdom or in Africa.

Your choices

Because the conversation is anonymous, we usually cannot connect a request to a particular session. Where you have given us an email address, you can ask us to give you a copy of it, correct it, delete it or withdraw your consent by contacting the privacy contact above.

Employer access

An employer cannot read an individual Ada conversation or see anyone's symptoms through this Hub, and we never tell an employer who made an anonymous introduction.

Not emergency or medical care

This service provides general information and workplace guidance. It is not medical care or an emergency service. See urgent support if you need help now. The Free Hub Terms explain the scope of the service.